FAQs

Our process varies depending on the environment, team, and role seniority. For most positions, it includes an initial application review, an introductory conversation with our Talent Acquisition Team, and an interview or practical assessment so we can see how you collaborate and solve problems. Some Support Office roles may also include a presentation, project task or technical assessment.

We aim to move as quickly as possible because we respect your time. Because timelines depend entirely on the specific role requirements and interviewer availability, your Talent Partner will give you a clear, honest estimate at the start of your journey.

We do our absolute best to provide meaningful feedback after you have completed an interview or assessment stage. Because of the massive volume of applications we receive at the very initial application stage, we aren’t always able to provide detailed, individual feedback before the interview rounds begin.

Absolutely. If you feel your skills, potential, and energy match multiple open opportunities across our clubs or support offices, we definitely want to hear from you.

Yes. Depending on the stage of the process and the nature of the role, interviews can take place virtually, face-to-face in our clubs, or as a mix of both.

For specialist positions—like Lifeguards, Personal Trainers, or safety engineers—specific certifications and professional registrations are non-negotiable for safety reasons. These will always be clearly highlighted in the job description. If you don’t hold them yet, check out our entry-level club roles where we can help you train up.

We want you to be comfortable and show up authentically. If you are interviewing for a Support Office role, smart-casual is perfect. If you are visiting a club or completing a practical assessment for a fitness, coaching or operations role, clean activewear is exactly what we expect.

People who drop the polished corporate script and simply show up as real humans. If you bring high energy, love solving problems, and genuinely care about making wellness real for our members and teams, you’ll thrive in this environment.

Our club-based positions are primarily on-site because that’s where our members, facilities, and teams are. For Support Office roles, we offer flexible, hybrid working frameworks designed to integrate smoothly with your life.

We challenge our people to never stand still. We back your career growth with structured digital learning platforms, professional certifications, mentorship, and our hallmark leadership programmes to prepare you for senior management tracks.

Always. We champion curiosity and love seeing our people progress. Your career path here isn’t a rigid corporate ladder — you have the freedom to explore opportunities across different clubs, transition into the Support Office or even join our international teams.

We hire people, not CVs. We are completely committed to building inclusive, fair teams where every single person feels welcome, respected, and entirely free to bring their full self to work. We know that different perspectives and lived experiences make us stronger and more creative.

Yes, straight up. If you require any adjustments, technical support, or specific accessibility accommodations during the recruitment journey, just let us know and we will do our absolute best to set you up for success.

Yes, 100%. Your premium club membership — along with full network access for an allocated buddy and your children — is completely free from your first week. You are welcome to use the facilities to train, swim, and recover around your scheduled shift times.

Once you accept a conditional offer, we will guide you seamlessly through our digital portal to complete standard pre-employment checks. Depending on the role, this includes right-to-work verification, reference checks, or DBS screening before confirming your final contract and official start date.

We want your first experience with us to feel clear, welcoming and exciting. You’ll complete the initial setups through our digital onboarding portal before diving into Destination Us! and our unique 90-day induction track once you arrive.