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FAQs

If you have questions, we have the answers! Below are some of the most frequently asked questions we receive. If the information you need isn't here, please contact us at recruitment@virginactive.co.uk

Recruitment FAQs

How do I apply for a job at Virgin Active?
We have tried to make applying for a role at Virgin Active as simple as possible. Most of our applications are one-click apply, meaning we just need your personal details and a copy of your CV to apply. Some roles require a qualification, or references, so after reviewing your CV we might contact you to ask you to upload a copy for us via our recruitment portal.
What does the selection process involve?
When you apply to work with us, your CV and experience will be reviewed by the hiring manager, and you may be invited to either an assessment centre or an interview. Sometimes, we might have a second interview if competition is tough, and we will always be clear with you when this is needed.
Do you have any interview tips?
Here at Virgin Active we want everyone to come to work and feel like they can be themselves. Remember, we just want to know more about you, and how you can complement the Virgin Active family. Our values are important to us – they are at the heart of all the things that Virgin Active lives and breathes by – so we recommend having a read of them here
Can I apply for multiple roles at the same time?
Yes, you can of course apply for multiple roles at the same time. If you were to accept a role with us though, we would assume you do not want to continue with your other applications.
I am a disabled candidate, how can I get reasonable adjustments for my interview or assessment?
If you have a disability, or any special needs that require reasonable adjustments for your interview or assessment centre, please contact our recruitment team at peoplehub@virginactive.co.uk, and we will work with you to make sure you have everything you need to attend.
How can I contact Virgin Active about my application?
If you have any questions or queries about your application please send an email to peoplehub@virginactive.co.uk.
The role I have applied for needs a DBS. How long does a DBS take to process?
Some of our roles require a DBS, which your will need to apply for once you have been offered a role with us. We will always support you with this, and will give you directions on how to apply. DBS can sometimes take up to 60 days to be returned, although the average is 2 weeks. Unfortunately you won’t be able to start working with us until we have received a copy of your DBS.
I have a Visa, can I work for Virgin Active?
If you have a Visa that allows you to work in the UK, you can apply for a role with Virgin Active. If you need further information on whether your Visa is valid and an appropriate right to work in the UK, please visit https://www.gov.uk/browse/visas-immigration/work-visas
Who do I contact if I am unable to attend my interview or need to change the date?
If you are no longer able to attend your interview, or need to change the date and time, please contact peoplehub@virginactive.co.uk. Please be aware that our recruitment process can be quite quick, so there may be instances where a change of date might not be possible, though we will always make the effort to see you.
Why do you collect diversity information at the application stage?
We ask for diversity information when you apply to work with us, although you are always free to decline giving this information to us. We are committed to ensuring a diverse and inclusive work environment, and the data you provide supports Virgin Active in achieving this. All diversity data reporting is completely anonymous, and hiring managers won’t see this information.