You will be the reason your club feels welcoming and premium from day one. Working as a Member Journey Host, you’ll be at the heart of the member experience, handling everything from memberships and bookings to everyday feedback, ensuring members feel supported and valued. It’s an ideal opportunity for anyone looking for customer experience jobs where you can make a real difference every day.
Roles in experience & engagement
You are the first high-energy voice and warm welcome our members experience when they step into the club. Dedicated to delivering what we call unreasonable hospitality, you will go above and beyond to make every single visit feel special. Whether that is greeting people by name, fixing a problem on the spot, or dropping in small surprises that make someone’s day, you set the tone for the entire building. By getting to know our members and helping them get the most out of their time with us, you turn a standard club visit into a community people love coming back to.
You’ll be the go-to person on the club floor, making sure every member feels looked after from the moment they step inside. You will be there to offer a helping hand, answer questions, guide people through our latest classes and facilities, and handle any feedback with real care. By keeping things running smoothly and taking the stress out of every visit, you’ll build genuine connections that keep our members motivated, inspired, and loving their time with us.
benefits
Full access to our world-class clubs for you, an allocated buddy, and your children.
Structured savings plans with company contributions to invest in your long-term future.
Tax-free bike and accessory schemes to make your daily commute cleaner and healthier.
Development
When you join Virgin Active, your progression isn’t left to chance. We’ve built a structured, continuous growth framework that takes you from your very first shift all the way into senior management. Whether you’re mastering specialist fitness certifications or stepping into a commercial leadership role, we provide the tools, the mentoring, and the path. You just bring the fire.
how we hire
We aim to keep our hiring process completely clear, transparent, and respectful of your time. While the specific stages vary depending on the role, this is the baseline process you can expect when applying for your next adventure.
how we hire
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