Experience

Protect the premium member journey.

Virgin Active customer experience jobs in our Support Office help shape the strategy, standards and environments behind an exceptional member experience. This team provides the expertise behind every safe, efficient and well-maintained club. From developing strategy and setting standards to supporting club teams with engineering, maintenance, health and safety, and refurbishment projects, you’ll help create environments where both members and colleagues can thrive. Your work will ensure our clubs continue to operate safely, effectively, and to the high standards our members expect.

 

Roles in experience

Delivering outstanding support at every step of the member journey, you will handle everything from membership questions and booking enquiries to account details and member feedback. Listening closely, solving problems efficiently, and keeping every interaction warm and personalised, you play a vital role in making sure every member feels heard, valued, and well looked after.

benefits

You show up for us.
We show up for you.

Club Membership

Access to our world-class clubs for you, a buddy, and your children.

Pension

Structured savings plans with company contributions to invest in your long-term future.

Cycle to Work

Tax-free bike and accessory schemes to make your daily commute cleaner and healthier.

Development

We don’t believe in standing still.

When you join Virgin Active, your progression isn’t left to chance. We’ve built a structured, continuous growth framework that takes you from your very first shift all the way into senior management. Whether you’re mastering specialist fitness certifications or stepping into a commercial leadership role, we provide the tools, the mentoring, and the path. You just bring the fire.

how we hire

What to expect.

We aim to keep our hiring process completely clear, transparent, and respectful of your time. While the specific stages vary depending on the role, this is the baseline process you can expect when applying for your next adventure.

how we hire

start your adventure

From clubs to nutrition to tech — this is wellness without the fluff.
Find your next role.

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